How to get an equity release redemption statement

For an Aviva equity release redemption statement, check the balance and any early repayment charge in MyAviva, phone Aviva or ask it for a written statement.

Repaying for yourself, or for a parent's estate? Booking a free call-back takes a minute using the form on this page. Then a qualified equity release adviser, one the FCA authorises, rings to talk the repayment over.

How do you get a redemption statement from Aviva?

Aviva's page for existing customers puts it this way: "Log in to MyAviva to see your lifetime mortgage's outstanding balance and find out if an early repayment charge will apply. Alternatively we can provide this information over the phone or you can request a written statement."

So there are three routes: the MyAviva online account, a phone call to 0800 158 4177 (Monday to Friday, 9:00am to 5:00pm), or a request for a written statement; the page's postal address is Aviva Equity Release Ltd, P.O. Box 520, Surrey Street, Norwich NR1 3WG. The same page says MyAviva also shows how much you borrowed, the interest rate, any cash reserve left, the annual statements and whether fees would apply to repaying early.

What a statement shows, then, is the outstanding balance and whether an early repayment charge applies. How long a figure stays usable, and whether a written statement carries a fee, are best confirmed with Aviva when you ask; an adviser who rings after you complete this page's form can describe what lenders tend to do.

Because interest keeps building until the loan is repaid, a figure is a snapshot of one date. Ask Aviva for the balance on the day you expect to repay, and have the exact date and completion arrangements ready before you ring.

Who can ask for the figures: borrower, attorney or executor?

The borrower can, through MyAviva, by phone or in writing. For anyone else, Aviva's guides draw lines worth knowing before you ring.

• An attorney. Aviva's Power of Attorney guide says to register one by sending the original document, complete with every page, or a certified copy with proof of the attorney's identity. For a Lasting Power of Attorney registered in England or Wales on or after 1 January 2016, an attorney with a 'Use your Lasting Power of Attorney' account on GOV.UK can instead give Aviva the digital access code, by email or by phone.
• A letter of authority. Aviva says: "You can’t use a letter of authority for a third party to complete any transactions on your behalf". Without a Power of Attorney, a borrower can authorise Aviva to speak to someone, "but this will be for information purposes only".
• An executor or administrator. Aviva's guide for the borrower's representative treats an attorney as the representative of a borrower in care, and the executor as the representative after a death. Aviva's page on a policyholder's death asks to see the original death certificate or a copy certified by a solicitor.

If a solicitor is handling the sale or the estate, ask Aviva what authority it needs to see before it gives them figures. Aviva's guide on evidence says that if you repay in full and the money is not coming from a solicitor directly, "we’ll always need evidence from you of where the money originated", so ask Aviva which documents it wants before the sale completes. For why a solicitor is involved at all, see why you need a solicitor for equity release.

What happens when an Aviva lifetime mortgage is repaid after a death?

Aviva's guide to repaying says the loan "must be repaid in full within 12 months of the date you (or both of you if it’s a joint plan) pass away or leave the property permanently for long-term care." Its customer page adds that interest is charged daily until the loan is repaid and the home and buildings insurance must stay valid until then.

For most people, repaying means selling the home, though Aviva says it can usually accept funds raised by other means instead, so the property need not be sold. Probate is needed to sell; in Scotland the document is a Certificate of Confirmation. Aviva's representative guide lists the last steps: once the sale completes, the loan is repaid and Aviva then releases its legal charge from the title deed. For a probate application, Aviva's page asks families to call if they need to know how much is owed.

Three points from that guide help a family. An estate whose home sells for less than the debt "won’t have to repay more than the amount received from the sale", on the basis that the home is sold at the best price possible. A representative is not personally liable, because the debt stays with the people named on the mortgage. And once a loan is repayable, an existing lifetime mortgage cannot be transferred to somebody else. If 12 months is not enough, Aviva asks to be kept up to date and may allow longer where a sale is agreed and awaiting completion. For the executor's wider checklist, see what happens to equity release when you die.

What if the borrower moves into long-term care?

Moving permanently into care also makes the loan repayable. Aviva says: "If it's due to care needs that meet our definition of long-term care, no early repayment charge will be payable." Its definition is needing ongoing, permanent help because you cannot manage at least two everyday tasks, or because you are living with dementia, the tasks being dressing, eating, moving around your home, washing and using the toilet. The representative guide says Aviva may require a long-term care assessment.

Staying at home with care does not force repayment. If you choose to repay anyway, no early repayment charge is payable. With joint borrowers where only one needs care, no early repayment charge applies if the loan is repaid within three years of that care starting, even when it is provided at home.

Early repayment charges and fees Aviva states

On repaying before death or care, Aviva's page says you can do so, "but a substantial early repayment charge may apply". Aviva offers fixed percentage or gilt-based charges, chosen when the plan began, and the amount for your plan is on the statement, not in this article. Repaying equity release early explains how the charge types work. Under the Equity Release Council's standards, which members follow but which are not law, a permanent move into long-term care leads to the charge being waived on receipt of a doctor's certificate, provided the loan's terms have been met.

Aviva also allows charge-free partial repayments each year on plans applied for from 28 April 2014, and no charge under downsizing protection when a new home fails its lending rules; moving house with equity release covers the move.

Aviva's Tariff of Charges (PF01459, January 2025) adds a fee for older plans. For a plan applied for before 18 April 2011 and completed after 12 June 2006, it says: "we do charge an administration fee of £199 if the lifetime mortgage is repaid because the last surviving borrower has died or entered long-term care." On repaying early in full, it also lists a £50 administration fee for each loan, on top of any early repayment charge, where the lifetime mortgage or any additional borrowing was applied for before 18 April 2011; it does not apply to money taken from a cash reserve. Whether either fee applies to your plan is worth asking Aviva when you request the figures.

Checks to make before you repay

Compound roll-up, a smaller estate, means-tested benefits, early repayment charges and the Council's safeguards each get a short explanation at equity release in the UK. Those standards also expect every customer to take independent legal advice. Planning an early repayment or a move? The call-back form here is free, and a qualified equity release adviser phones you to talk it through. See also equity release and benefits and what an Aviva plan is.

Repaying Aviva: the practical questions

Can a solicitor request the Aviva statement?

Aviva's Power of Attorney guide says a borrower can authorise Aviva to speak to someone else about the lifetime mortgage, for information only. What Aviva needs before sending figures to a solicitor acting for an estate or an attorney is a question to put to Aviva directly, by phone or in writing.

Is it the same for Legal & General, LV= or Just?

Not necessarily. Each lender sets its own process, charges and timescales, and this page covers Aviva only. Your plan documents show which lender holds your loan.

How long does Aviva give to repay?

The loan must be repaid in full within 12 months of death or permanent departure for long-term care, though Aviva may give more time if sale progress is being made.

Does interest keep building during that time?

Yes. Aviva says interest is charged daily until the loan has been repaid, so a delay raises the balance.

Can we give Aviva the keys instead of selling?

In some circumstances Aviva can accept the keys and use the mortgage's powers to sell without the family or executors being involved. Its guide encourages taking legal advice first.

What if nobody will act for the estate?

Aviva asks anyone in that position to contact it to discuss options. Without a will, the closest living relative can apply for Letters of Administration.